Customer Research for Agencies and Consultants

I partner with consultants and small agencies to deliver sharp, credible customer insights, without adding hours of research to your plate.

Whether you’re building a strategy, leading a rebrand, or helping a client rethink their messaging, I'm your trusted research partner.

Customer Research for Agencies and Consultants

Flexible research services 

You lead the strategy. But when a project needs deeper customer insight—interviews, surveys, competitor audits—it helps to have someone who can jump in fast, ask the right questions, and deliver clear answers your clients can act on.

That’s where I come in. I work with consultants and small agencies to run research that strengthens your client recommendations and makes your service stand out.

I plug into your process and take research off your plate. That might look like:

Interviews

Conversations with relevant internal and external stakeholders, turned into clear, actionable insight summaries.

Stakeholder Engagement

Workshops, interviews, or surveys with leadership and internal teams to align around goals, audience, and positioning.

 

Surveys

Designed, distributed, and analysed to uncover trends and validate direction.

Secondary Research

Industry and market research, distilled into clear implications for your client’s strategy.

Internal Data Review

Customer feedback, sales calls, and CRM notes, turned into patterns and insights you can use.

Messaging tests

User feedback on new ideas before you take them to market. 

 

Persona Validation

Define key segments and validate personas with real data. 

Competitor Audits

Sharp analysis of positioning, content, and category trends. 

Insight reports 

Actionable reports that frame research findings into a clear, compelling narrative your client can act on. 

 

Customer Case Studies

Create a bank of engaging studies, testimonials, and quotes.

 

Why work with me

I bring together research expertise and real-world marketing experience—so you don’t just get insights, you get a clear path forward.

With 14 years in agency and in-house roles, I understand how research fits into the bigger picture: brand, product, growth. I’ve helped teams across SaaS, healthcare, logistics, and retail turn customer insight into sharper messaging, stronger campaigns, and better decisions.

What makes my approach different?

  • I connect research directly to your goals—no reports that gather dust.
  • I can recommend next steps or help shape the implementation plan.
  • I’m trained to uncover what really drives people (Anthropology degree).
  • I turn complex findings into clear stories (PhD in English).
  • I bring structure and strategy to data (Diploma in Business Analytics).

 

Explore my previous projects and clients 

Grace Windsor AmpliStory

How does this work? 

This isn’t a rigid, one-size-fits-all offer. I’ll tailor the support based on what you need, whether that’s running interviews, packaging up insight reports, or acting as your behind-the-scenes research arm.

You stay in control of the client relationship. I support your process with clear, credible insights that make your work even sharper.

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Delivery Options

  • White-label: I work directly with your client, but everything is delivered under your brand. I can join calls, present findings, and contribute as part of your team.
  • Behind-the-scenes: I stay invisible. You handle the client relationship, and I support you privately with research, insights, and deliverables. 
  • Collaborative: We show up as a team. Shared branding, shared input. Ideal for long-term partnerships or when your client values direct access to research expertise.
 

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When to bring me in

Most consultants work me in to support:

  • Brand strategy or repositioning
  • Go-to-market audits and launch planning
  • Messaging or content strategy
  • UX and product research support
  • Strategic planning or growth audits