Why Companies Ignore User Research—and What It’s Costing Them
Many companies skip user research and pay the price. Learn why it’s overlooked, what it costs your business, and how to build a research-first...
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Most marketing and product teams start user research with the right intentions. They want to make smarter decisions, build things customers actually want, and stop wasting time on guesswork. So they jump into interviews, surveys, or A/B tests.
But, without a clear hypothesis, research becomes expensive noise. Vague questions lead to vague answers. Worse, a weak hypothesis can send your team chasing the wrong insight entirely
A strong hypothesis turns a fuzzy idea into a focused investigation. It helps you:
Whether you're testing a message, exploring a new segment, or trying to understand why customers aren't converting—hypotheses help you plan the right research in the first place.
This guide will show you how to write hypotheses that sharpen your research and lead to clearer, faster, more confident decisions.
A research hypothesis is a testable statement that predicts the relationship between two or more variables.
“If we change ____, then we expect ____ to happen, because ____.”
It tells you what you expect to happen and why. A strong hypothesis helps you translate a vague idea into something you can measure and learn from.
For example:
❌ “How can we improve our website?”
V
✅ “Implementing a revised navigation structure will reduce the average time users spend searching for information by 15%.”
That second version? It’s specific, measurable, and testable. But hypotheses aren’t just for UX experiments.
You might also want to explore a new product or service:
“If we position our service as a replacement for in-house marketing teams, high-growth founders will show more interest, because interviews suggest lack of internal capacity is a key driver.”
That hypothesis doesn’t lead to an A/B test. It shapes who you interview, what questions you ask, and how you analyse what you hear.
A strong hypothesis helps you:
A good hypothesis isn’t your first step in formulating a research plan - it’s the third.
Following the scientific method, here’s how it plays out.
Too many teams skip straight from Step 1 to Step 4. We have a bias for action, and we want answers, fast.
But without a clear hypothesis, we end up testing vague ideas that don’t lead anywhere. Writing your hypothesis after you’ve explored the problem gives your research a sharper focus and makes it far more likely to uncover something useful.
And of course, not every hypothesis deserves to be tested. Part of the job is knowing which ones are worth your time.
So, what actually makes a hypothesis worth testing? Let’s break down the difference between weak and strong examples.
Take a look at these examples. See the difference?
Specificity (Clearly defines the change being made and who it affects)
❌ “Users will like the new feature.”
✅ “Users who use the new filtering feature will spend 20% less time searching.”
Measurability (Has a metric or outcome you can track)
❌ “Marketing will boost awareness.”
✅ “Running targeted social ads will increase new-user traffic by 15% in 2 weeks.”
Testability (Can be tested through research or experimentation)
❌ “Customers will feel better about our brand.”
✅ “Personalised emails will increase repeat purchase rates by 10% over 30 days.”
Falsifiability (Can be proven wrong if the prediction doesn’t happen)
❌: “The new design is better.”
✅ “Switching to a single-page checkout will reduce cart abandonment by 5%.”
Grounding (Backed by user data, feedback, or known issues)
❌ “People want a mobile app.”
✅ “Surveyed users frustrated by mobile UX → app will increase engagement by 25%.”
Focus (Targets one variable or idea at a time)
❌ “Advertising impacts sales.”
✅ “Displaying a limited-time banner will increase featured product sales by 10% in 72h.”
If your hypothesis is too vague, too optimistic, or too loaded with assumptions, your research may give you a result that you can’t trust or use. A strong hypothesis is what turns messy questions into measurable, decision-making insight.
Let’s say your team comes in with the following hypothesis as the basis for UX research: “We think simplifying onboarding will reduce drop-off.”
Not terrible. But vague. Let’s fix it step-by-step.
Start by exploring what’s actually happening:
Existing data and customer feedback clearly points to setup complexity as a key blocker during onboarding.
Next, avoid vague terms like “simplify onboarding.” Pinpoint the exact intervention you plan to test.
✅ We’ll introduce pre-filled project templates to reduce the number of manual setup steps.
This is a single change affecting a specific part of the flow.
Identify the precise metric you will use to measure success.
Using existing research, we know 52% of users drop off before completing setup.
We want to reduce onboarding drop-off by 20% within the first 7 days after account creation.
Can you test this change with your current tools and user volume? Can it be proven wrong?
✅ Yes. We can run an A/B test to compare versions, and back it up with in-app surveys or post-onboarding interviews.
If drop-off doesn’t improve, the hypothesis is disproven - still a useful result.
“If we introduce pre-filled project templates during onboarding, drop-off between account creation and project setup will decrease by 20%, because setup complexity is a known source of friction based on user interviews and funnel analysis.”
This version checks every box:
When you’re reviewing a hypothesis, ask:
If this fails, will we know why? And will we learn something useful either way?
If the answer is yes, it’s probably worth testing.
Use this before you hit “launch” on your research:
If your hypothesis doesn’t check most of these boxes, go back and refine it before testing.
Strong hypotheses don’t just help you get clearer answers. They help you ask better questions.
They force your team to think:
And when you answer those questions clearly, research becomes a powerful tool, not just a box to tick.
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